I sat in a shuttle going between terminals. The shuttle driver received an incoming call on the radio.

The dispatcher asked the shuttle driver to go to Parking Lot A to pick some passengers. Another person came on the radio and said they would go to Parking Lot A. The shuttle driver said he would proceed to departures. The dispatcher asked the shuttle bus driver to pick someone up in Lot B. Another person said they were in Lot B.

The mess of communication made the shuttle bus driver crazy. He raised his voice. He complained about how people don’t listen. He did not appreciate the lack of organization and clarity from his teammates. He said, “listening is such a hard skill. I mean, why is it so hard for people to shut up and simply focus on the task at hand.”